Support

Write to hello@tryownup.com. A real person reads every email, usually within two working days.

Apps are not being blocked

Check that OwnUp has Screen Time access in Settings → Screen Time → Apps with Screen Time Access. Then check that the timer is on and that its days and hours are right. Timers need to be at least 15 minutes long.

I need an app during a block

Open the card in OwnUp and tap Cancel block. Depending on how you set up the timer, you type the sentence, wait 10 minutes, or the block cannot be cancelled until it ends. An early unlock lasts 10 minutes, then the block comes back.

Where is my data?

Only on your iPhone. There is no account, so nothing syncs between devices and we cannot restore it for you. See the privacy policy.

Subscription

Manage or cancel in Settings → your name → Subscriptions. On a new phone, tap "I already have an account" on the first screen, or Restore on the subscription screen. For refunds, go to reportaproblem.apple.com.

Removing OwnUp

Delete the app as usual. Its blocks and Screen Time access are removed with it.